This Privacy Policy explains how 96win collects, uses, stores, and protects your personal information in compliance with the Philippine Data Privacy Act of 2012 (Republic Act 10173). We respect your right to privacy and are committed to protecting it.
Philippine Data Privacy Act of 2012 governs how we handle your data
256-bit encryption protects all data in transit and at rest
Your personal information is never sold to third parties
Your Privacy Matters to 96win: This Privacy Policy describes how 96win ("we," "us," or "the Platform") processes personal data belonging to users ("you," "Member," or "Data Subject") of the 96win Casino platform at 96win.biz. By registering an account or using any 96win service, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
96win is committed to protecting the privacy and personal data of every Filipino player who uses our platform. This Privacy Policy has been prepared in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and applicable issuances of the National Privacy Commission (NPC) of the Philippines.
We collect and process personal data only for legitimate and clearly defined purposes, with the appropriate legal basis, and with proportionate security measures in place to prevent unauthorized access, disclosure, or loss. Whether you're depositing via GCash from Makati, playing slots from Cebu, or betting on the PBA from Davao — we handle your data with the same level of care and diligence.
This Policy applies to all personal data collected through the 96win website, member account system, customer support interactions, payment processing, and any other touchpoint where you provide information to 96win.
The data controller responsible for your personal information is 96win, operating the platform at 96win.biz within the PAGCOR regulatory framework. As data controller, 96win determines the purposes and means by which your personal data is processed.
For all privacy-related inquiries, requests, or complaints, you may contact our designated Data Protection Officer (DPO) at:
96win collects the following categories of personal data from members and platform users:
| Category | Data Types | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government-issued ID details | Account verification (KYC), age verification (21+), regulatory compliance |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, withdrawal verification, customer support |
| Financial Data | GCash number, Maya account, bank account details (BPI, BDO, UnionBank), transaction history | Deposit and withdrawal processing, fraud prevention, anti-money laundering compliance |
| Gaming Data | Game history, bet records, win/loss records, session duration, responsible gaming settings | Platform operation, responsible gaming monitoring, dispute resolution, regulatory reporting |
| Technical Data | IP address, device type, browser type, operating system, session identifiers, geolocation (country/region level) | Security, fraud prevention, platform optimization, regulatory jurisdiction verification |
| Communication Data | Customer support chat logs, email correspondence, feedback submissions | Customer support delivery, dispute resolution, quality improvement |
| Marketing Data | Communication preferences, promotional opt-in/opt-out records | Delivery of marketing communications where consent has been given |
We do not collect special categories of personal data (such as health information, political opinions, religious beliefs, or biometric data) unless specifically required and disclosed for a distinct purpose.
96win collects your personal data through the following means:
96win processes your personal data for the following purposes:
Under the Philippine Data Privacy Act of 2012, 96win processes your personal data on the following legal bases:
96win does not sell your personal data to any third party. Your information is shared only in the limited circumstances described below.
96win may share your personal data with the following categories of recipients:
All third parties with whom 96win shares personal data are contractually required to process that data only for the specified purpose, maintain appropriate security standards, and comply with applicable Philippine data protection laws.
96win retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and regulatory frameworks:
Upon expiration of the applicable retention period, personal data is securely deleted or anonymized in a manner that prevents identification of the data subject.
96win employs comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that poses a risk to your rights and freedoms, 96win will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will inform affected data subjects without undue delay, in accordance with NPC Circular No. 16-03.
96win uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that help us deliver a functional, secure, and personalized experience.
Categories of cookies used by 96win:
You may control cookies through your browser settings. Blocking certain cookies may affect platform functionality. 96win does not use third-party advertising cookies to build behavioral advertising profiles.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 96win:
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Privacy Request." We will respond within fifteen (15) business days. We may require identity verification before processing your request.
96win strictly prohibits the use of its platform by anyone under 21 years of age. We do not knowingly collect personal data from individuals under 21. If we become aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all data will be securely deleted, and any balances will be handled in accordance with applicable regulations. If you believe a minor has registered on 96win, please contact us immediately at [email protected].
The 96win platform does not contain links to external third-party websites. However, third-party game studios operating within the 96win platform may have their own privacy practices governed by separate policies. 96win is not responsible for the data processing practices of third-party game providers beyond what is contractually governed by our data processing agreements with them.
96win reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal requirements, or regulatory guidance from the National Privacy Commission or PAGCOR. The "Last Updated" date at the top of this page will be revised whenever material changes are made.
Where changes are significant, 96win will endeavor to notify registered members via platform notification or email prior to the changes taking effect. Your continued use of the 96win platform following any published update to this Privacy Policy constitutes your acknowledgment and acceptance of the revised terms. If you do not agree with the updated Policy, you may close your account by contacting [email protected].
For all privacy-related concerns, data subject access requests, complaints, or inquiries about this Privacy Policy, please contact the 96win Data Protection Officer:
You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines through their official channels if you are not satisfied with 96win's response to your privacy concern.
Six ways 96win protects the personal data of every Filipino player
96win's data practices are fully aligned with the Philippine Data Privacy Act of 2012 and NPC implementing rules. Filipino players can trust that their data rights are respected under local law.
The same 256-bit SSL encryption used by major Philippine banks protects every 96win transaction and login. Your GCash number and banking details are never transmitted in plaintext.
96win will never sell your personal information to marketers, data brokers, or any third party. Your data is used only to operate your account and comply with Philippine gaming regulations.
96win applies the data minimization principle — we collect only the personal data we actually need to operate your account, process payments, and comply with PAGCOR and AMLA obligations. Nothing more.
Access, correct, or request deletion of your data at any time. Opt out of marketing in one step. 96win honors all data subject rights under RA 10173 without requiring legal escalation.
In the extremely unlikely event of a data breach, 96win will notify the NPC within 72 hours and inform affected members without delay — not in weeks or months after the fact, as required by Philippine law.
Now you know exactly how 96win handles your personal data. Register with confidence — your GCash details, mobile number, and gaming history are protected by Philippine law and bank-grade security.
21+ only. PAGCOR-regulated. Philippine Data Privacy Act compliant.